Scotwork Limited and Associated Companies Privacy Statement

This is the privacy statement of Scotwork Limited. We are committed to ensuring your privacy is protected. Any information you provide to us will only be used in accordance with this privacy statement.

This statement contains the following information:

  • The type of personal information we collect
  • How we use the information
  • Where we collect the information from
  • Who we share the information with
  • How we use the information
  • Your rights to control your data

Types of personal information we collect

We may collect, use and store different types of personal information about you, which we have grouped together as follows:

Types of personal information

Description

Contact

Your name, email address and telephone number.

Social-demographic

Demographic information such as gender, post code preferences and interests.

Contractual

Details about the products and services we provide to you.

Communications

Information you supply in letters, emails and conversations

Behavioural

Details about how you use our products and services

 

How we use your personal information

In general terms, we collect and use personal information to:

  • deliver our services and meet our legal responsibilities
  • verify your identity where this is required
  • contact you by post, email or telephone
  • understand your needs and how they may be met
  • maintain our records
  • process financial transactions

More specifically, the table below explains how we use your personal information and the reasons that we rely on in doing so.  Where these reasons include legitimate interests, we explain what these legitimate interests are.

What we use your information for

Our reasons

Our legitimate interests

  • To deliver our services
  • To make and manage customer payments
  • To manage fees, charges and interest due on customer accounts
  • To collect and recover money that is owed to us
  • Contractual performance
  • Legitimate interests
  • Legal obligations
  • Being efficient about how we fulfil our legal and contractual duties
  • Complying with regulations that apply to 
  • To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning, communications, corporate governance and audit
  • Legitimate interests
  • Legal obligations 
  • Being efficient about how we fulfil our legal duties
  • Complying with regulations that apply to us

 

  • To improve our products and services and keeping you informed of new services and information you may find of interest
  • Consent                                                                   
  • Legitimate Interest
  • To ensure the financial viability of the business
  • To exercise our rights set out in contracts and agreements
  • Contractual performance
  • Fulfilling the terms of contracts

 

Where we collect your personal information from

We may collect personal information about you (or your business) from the following sources:

Data you give to us:

  • When you contact us by telephone and email
  • When accessing information on our website
  • When completing surveys
  • When attending live events e.g. seminars and conferences
  • When purchasing our services

Data we collect when you use our services:

  • Payment and transaction data
  • Website analytics data which we use to evaluate and improve the performance of the site
  • Records of articles, information that you have accessed on the website and our digital platforms, which we use to target Scotwork advertising on the site that is relevant to your interests.
  • Video recorded on our training courses for the purpose of delivering the service and quality assurance.

Data from third parties that we work with:

  • Social networks e.g. when you click on one of our LinkedIn or Google adverts.
  • Companies and individuals that introduce you to us by referral

Who we share your information with

We may share your personal information with the following third parties:

  • Venues where we hold our training events so that we can meet our contractual obligations to you.
  • Third party processors such as our external IT suppliers
  • Consultants we engage to provide our services.
  • Telemarketing companies we engage to assist with our marketing function
  • Our subsidiaries and other Scotwork associated companies

 

How we use your information to make automated decisions

When providing our services, we sometimes use systems to make automated decisions based on personal information we have, or have collected from others, about you and/or your organisation. This helps us to ensure that our decision-making is as efficient as possible.

The types of automated decisions we make are as follows:

  • To send information based on your preferences as indicated by our website analytics

If you choose not to give your personal information

If you choose not to give your personal information it may prohibit us from fulfilling our contractual obligations to you and we may not be able to provide the services you have purchased.

How long we keep your personal information

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means we will generally hold your personal information for a minimum of 7 years after the end of our relationship with you.  We may also hold your personal information for marketing purposes for so long as we have your consent or are legitimately carrying out marketing activity.   If you wish to know how long we may hold your particular personal information as a record of a particular matter then please e-mail info@scotwork.com.

Where we hold your personal information internationally

Your data is held on a Microsoft Azure secure server in a data centre in Dublin with a backup server in Amsterdam. Microsoft security procedures meet rigorous industry standards for compliance.

Using our website

Data you provide via our website will be used to:

  • Improve our products and services
  • Improve the performance of our website
  • Direct emails to you with information on our services that you have indicated an interest in.

We will seek your consent for information to be sent to you on the website and provide the opportunity to opt out of further contact with us at any point.

Your rights

Access to your information – You have the right to request a copy of the personal information about you that we hold. 

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained
  • We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below
  • You have validly objected to our use of your personal information – see Objecting to how we may use your information below
  • Our use of your personal information is contrary to law or our other legal obligations.

 

Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes.  In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information.  This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information.  The right might also apply where this is no longer a basis for using your personal information but you don't want us to delete the data.  Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Portabilityif we process personal information that you provide to us on the basis of consent or because it is necessary for the performance of a contract to which you are party, and in either case that processing is carried out by automated means, then you have the right to have that personal information transmitted to you in a machine readable format. Where technically feasible, you also have the right to have that personal information transmitted directly to another controller.

Automated processing – if we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision.  This right only applies where we use your information with your consent or as part of a contractual relationship with you

Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on this website.  Paper copies of the privacy statement may also be obtained by contacting our Database Manager on the telephone number +44 (0)141 357 3989.

This privacy statement was last updated on 1st May 2018.

Contact information and further advice

Scotwork Limited, 7 Fortrose Street, Glasgow G11 5NU

Complaints

We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office:

Online: https://ico.org.uk/global/contact-us/email/

By phone: +44 (0)303 123 1113

By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

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Vennenlaan 20
Zoersel
2980
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+32 474 52 90 65
info.benelux@scotwork.com
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